Privacy Policy

Introduction

FlexiCore Solid Surface Pvt. Ltd. ("we," "our," or "us") is committed to protecting the privacy of our customers, website visitors, and business partners. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or contact us for products and services.

Information We Collect

• Personal Identification: Name, email address, phone number, company name, billing/shipping address
• Project Details: Surface dimensions, material preferences, installation site details submitted via quote forms
• Usage Data: IP address, browser type, pages visited, time spent, referral URLs
• Communication Records: Emails, chat transcripts, and call notes from customer support interactions

How We Use Your Information

• To process orders, quotations, and project inquiries
• To send order confirmations, shipping updates, and installation schedules
• To improve our product catalog and website experience
• To send promotional materials (only with your consent)
• To comply with legal and regulatory obligations

Data Sharing

We do not sell your personal data. We may share information with trusted third parties such as logistics partners (for delivery), payment processors, and CRM platforms solely to fulfill your order or service request.

Data Retention

Customer data is retained for 7 years as required by Indian tax and business regulations. Marketing preferences can be withdrawn at any time.

Your Rights

You may request access, correction, or deletion of your personal data by contacting us at flexicore@yahoo.com.